MetroStar Systems Internship
i-131 Form process
My Role
Timeframe
Tools & Methods
Designer & Researcher
10 Weeks
Marvel app, Miro, Microsoft teams, Heuristic Review, Survey, User Interviews, UserFlows
Project Focus
Review the USCIS i-131 paper form in order to convert physical document information into a digital format
Interview Focus​
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What experiences did users find most difficult when filling out paper forms?
​
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What experiences during the USCIS form process could be modified and improved in a digital form?
The Process​​
Research
Conduct a Heuristic review, Survey and Interview users to identify Pain Points
Data Interpretation & Analysis
Develop user flows and stories via data and project criteria
Design
Design ideas based on the findings
Interviews​​
* Age not provided or asked, however, we did gather understanding that these users had retired
User 1
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
76
F
Willing
negative
Club 300, Line Dancing
User 2*
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
65+
F
Comfortable
positive
Club 300, Chair Aerobics, Photography Club, Field Trips
User 3*
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
65+
F
Comfortable
Positive
Club 300, outdoor activities, Field Trips
Affinity Diagram​
​​
To visualize and determine the common contributing factors of how felt about did not participate with Prince George's County Parks and Recreation
Journey Map & Personas
Findings
Technology helps to facilitate Seniors’ social interaction and engagement.
Since social interaction is a motivating factor to participate in the Senior ID access card, there are opportunities to improve interconnectedness of seniors in a digital environment
​
Main Focus:
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Variety of activities offered and registration process
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Pandemic impact, changed the way Seniors engage with programs and technology
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Sense of belonging
Design Ideas
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Utilizing Facebook for community building and recruitment
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Robust calendar of all offerings in a virtual settings for easy access
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Build a Senior online community
See More Details
Portfolio & Full Report: https://drive.google.com/drive/folders/16CxIvGrGm9QjB5IJfpto7MZiygDmw9_R?usp=sharing
Miro Board: https://miro.com/app/board/o9J_lJl7yiw=/