I collaborated with teammates and subject matter experts to clarify goals and constraints. By studying popular platforms and testing with proxy users, we identified core needs around clarity, motivation, and accessibility. These insights shaped personas, product flows, and iterative prototypes, culminating in a high-fidelity course experience design.

Led research and design on a federal case tracking system, using user interviews, participatory workshops, and usability testing to reduce frustration. The final hybrid solution clarified timelines, increased transparency, and improved user trust in the process.