MetroStar Systems Internship

i-131 Form process

My Role

Timeframe

Tools & Methods

Designer & Researcher

10 Weeks

Marvel app, Miro, Microsoft teams, Heuristic Review, Survey, User Interviews, UserFlows

Project Focus

Review the USCIS i-131 paper form in order to convert physical document information into a digital format

Interview Focus​

​

  • What experiences did users find most difficult when filling out paper forms?

​

  • What experiences during the USCIS form process could be modified and improved in a digital form?

The Process​​

noun_design_3170258_edited.png

Research

Conduct a Heuristic review, Survey and Interview users to identify Pain Points

noun_Brain_3170285_edited.png

Data Interpretation & Analysis

Develop user flows and stories via data and project criteria

Design

noun_creative_3170255_edited.png

Design ideas based on the findings

Interviews​​

* Age not provided or asked, however, we did gather understanding that these users had retired

User 1

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

76

F

Willing

negative

Club 300, Line Dancing

User 2*

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

65+

F

Comfortable

positive

Club 300, Chair Aerobics, Photography Club, Field Trips

User 3*

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

65+

F

Comfortable

Positive

Club 300, outdoor activities, Field Trips

Affinity Diagram​

​​

To visualize and determine the common contributing factors of how felt about  did not participate with Prince George's County Parks and Recreation 

PG%20Parks%20and%20Rec%20for%20Portfolio
PG%20Parks%20and%20Rec%20for%20Portfolio
PG%20Parks%20and%20Rec%20for%20Portfolio

Journey Map & Personas

Findings

Technology helps to facilitate Seniors’ social interaction and engagement. 

Since social interaction is a motivating factor to participate in the Senior ID access card, there are opportunities to improve interconnectedness of seniors in a digital environment

​

Main Focus:

  • Variety of  activities offered and registration process  

  • Pandemic impact, changed the way Seniors engage with programs and technology

  • Sense of belonging

Design Ideas

  1. Utilizing Facebook for community building and recruitment

  2. Robust calendar of all offerings in a virtual settings for easy access

  3. Build a Senior online community

See More Details 

Portfolio & Full Report: https://drive.google.com/drive/folders/16CxIvGrGm9QjB5IJfpto7MZiygDmw9_R?usp=sharing

Miro Board: https://miro.com/app/board/o9J_lJl7yiw=/