MetroStar Systems Internship

i-131 Form process

My Role

Timeframe

Tools & Methods

Designer & Researcher

10 Weeks

Marvel app, Miro, Microsoft teams, Heuristic Review, Survey, User Interviews, UserFlows

Project Focus

Review the USCIS i-131 paper form in order to convert physical document information into a digital format

Interview Focus

  • What experiences did users find most difficult when filling out paper forms?

  • What experiences during the USCIS form process could be modified and improved in a digital form?

The Process​​

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Research

Conduct a Heuristic review, Survey and Interview users to identify Pain Points

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Data Interpretation & Analysis

Develop user flows and stories via data and project criteria

Design

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Design ideas based on the findings

Interviews​​

* Age not provided or asked, however, we did gather understanding that these users had retired

User 1

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

76

F

Willing

negative

Club 300, Line Dancing

User 2*

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

65+

F

Comfortable

positive

Club 300, Chair Aerobics, Photography Club, Field Trips

User 3*

Age

Sex

Tech Comfort

Feelings toward "Senior card label

Favorite Programs

65+

F

Comfortable

Positive

Club 300, outdoor activities, Field Trips

Affinity Diagram

To visualize and determine the common contributing factors of how felt about  did not participate with Prince George's County Parks and Recreation 

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Journey Map & Personas

Findings

Technology helps to facilitate Seniors’ social interaction and engagement. 

Since social interaction is a motivating factor to participate in the Senior ID access card, there are opportunities to improve interconnectedness of seniors in a digital environment

Main Focus:

  • Variety of  activities offered and registration process  

  • Pandemic impact, changed the way Seniors engage with programs and technology

  • Sense of belonging

Design Ideas

  1. Utilizing Facebook for community building and recruitment

  2. Robust calendar of all offerings in a virtual settings for easy access

  3. Build a Senior online community