MetroStar Systems Internship
i-131 Form process
My Role
Timeframe
Tools & Methods
Designer & Researcher
10 Weeks
Marvel app, Miro, Microsoft teams, Heuristic Review, Survey, User Interviews, UserFlows
Project Focus
Review the USCIS i-131 paper form in order to convert physical document information into a digital format
Interview Focus
-
What experiences did users find most difficult when filling out paper forms?
-
What experiences during the USCIS form process could be modified and improved in a digital form?
The Process
Research
Conduct a Heuristic review, Survey and Interview users to identify Pain Points
Data Interpretation & Analysis
Develop user flows and stories via data and project criteria
Design
Design ideas based on the findings
Interviews
* Age not provided or asked, however, we did gather understanding that these users had retired
User 1
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
76
F
Willing
negative
Club 300, Line Dancing
User 2*
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
65+
F
Comfortable
positive
Club 300, Chair Aerobics, Photography Club, Field Trips
User 3*
Age
Sex
Tech Comfort
Feelings toward "Senior card label
Favorite Programs
65+
F
Comfortable
Positive
Club 300, outdoor activities, Field Trips
Affinity Diagram
To visualize and determine the common contributing factors of how felt about did not participate with Prince George's County Parks and Recreation
Journey Map & Personas
Findings
Technology helps to facilitate Seniors’ social interaction and engagement.
Since social interaction is a motivating factor to participate in the Senior ID access card, there are opportunities to improve interconnectedness of seniors in a digital environment
Main Focus:
-
Variety of activities offered and registration process
-
Pandemic impact, changed the way Seniors engage with programs and technology
-
Sense of belonging
Design Ideas
-
Utilizing Facebook for community building and recruitment
-
Robust calendar of all offerings in a virtual settings for easy access
-
Build a Senior online community
See More Details
Portfolio & Full Report: https://drive.google.com/drive/folders/16CxIvGrGm9QjB5IJfpto7MZiygDmw9_R?usp=sharing
Miro Board: https://miro.com/app/board/o9J_lJl7yiw=/